FAQs


Shopping FAQs

How do I place an order?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

 Can I change my order?

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

What are your Payment Methods?

We accept PayPal and credit cards (Visa, Master Card, American Express, and Discover)

What is the currency of the store? Can I pay in another currency?

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

 

 Shipping FAQs

Where are your items shipped from?

Orders are shipped from our warehouses in Southeast Asia As our items are stored in several warehouses, your order may be shipped in separate packages.

When will I receive my items after I place an order?

The duration depends on the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks and depending on how fast customs in your country processes the package.

How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

How do I track my order?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may click on the 'Track orders' button on our website and entered the tracking number sent to you via email .

I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.

The tracking site says Delivered but I haven’t received my order yet.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.